Contact Information
Contact Us
Last Updated: November 9, 2026
Thank you for visiting UMPVAGO!
We appreciate your interest in our men's short-sleeve apparel and everyday clothing. Whether you have questions about our products, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer service team is here to help.
1. Customer Service
If you need assistance, please contact us using the following information:
Email: service@umpvago.com
Customer Service: +1 4254906836
We aim to respond to customer inquiries within 24–48 hours.
2. Order Support
For questions regarding an existing order, please include the following information in your message:
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Your order number.
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The email address used when placing your order.
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The product name.
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A brief description of your question or concern.
Providing these details will help us review your request more efficiently.
3. Product Questions
If you have questions about clothing materials, sizes, colors, designs, product specifications, care instructions, or other product details, please contact our customer service team before placing your order.
We encourage customers to review the product descriptions, available images, size information, and specifications carefully to help ensure that the selected apparel meets their expectations.
4. Shipping and Delivery Questions
If you have questions about order processing, shipping estimates, tracking information, or delivery issues, please contact us at:
Our estimated order processing time is 1–3 business days, and estimated shipping transit time is 10–20 business days.
The estimated total delivery timeframe is 11–23 business days.
Shipping charges are calculated based on the total amount of your order and displayed during checkout before payment is completed.
These delivery timeframes are estimates rather than guaranteed delivery dates.
For complete shipping information, please review our Shipping & Delivery Policy.
5. Returns and Refunds
If you need assistance with a return, refund, damaged item, incorrect product, or order cancellation, please contact our customer service team before sending any product back.
Eligible standard return requests must be submitted within 14 calendar days after delivery.
For damaged, defective, incorrect, or materially misdescribed products, please contact us within 7 days after delivery.
Approved refunds are generally processed within 5–10 business days.
For standard change-of-mind or personal-preference returns, customers are responsible for return shipping costs.
Please include your order number and relevant details so that we can review your request.
For complete information, please review our Return & Refund Policy.
6. Business Information
UMPVAGO is operated by the following business entity:
Operated by:
Guangzhou Binghu Trading Co., Ltd.
Business License Entity:
Guangzhou Binghu Trading Co., Ltd.
Email:
Customer Service:
+1 4254906836
Registered Address:
Room 201, No. 49 Zhucun Avenue West, Zhucun Subdistrict, Zengcheng District, Guangzhou, Guangdong, China.
Website:
7. Our Commitment
At UMPVAGO, we value clear communication and helpful customer support.
We strive to provide accurate product information, transparent store policies, and timely assistance with customer inquiries.
We aim to respond to customer service inquiries within 24–48 hours.
For more information about AppLovin's privacy practices, please visit the AppLovin Privacy Policy.
Thank you for choosing UMPVAGO. We appreciate your trust and look forward to assisting you.
UMPVAGO Customer Service Team